Kuwait: Al Mulla Automobiles Co., a member of the Al Mulla Group and the sole authorized distributor and exclusive service partner for Mercedes-Benz in Kuwait, recently received a high-level delegation from Mercedes-Benz AG to celebrate the opening of its new flagship commemorate Mercedes-Benz Service Center in Shuwaikh and groundbreaking ceremony commemorating the start of construction of the expansion project.
Present were Mr. Ola Källenius – Chairman of the Board of Directors of Mercedes-Benz Group AG – and accompanied by Mr. Martin Schulz – President & CEO of Mercedes-Benz Cars Middle East, as well as Mr. Steffen Hoffman – Head of Investor Relations Mercedes -Benz AG.
The remarkable visit began with a tour of Al Mulla Automobiles’ approach to luxury retailing at the Mercedes-Benz Boutique on Avenues, led by Mr. Talal A. Al Mulla – Chief Executive Officer of Al Mulla Group, Mr. Rohit Bhasin – Chief Financial Officer of Al Mulla Group, Mr. Imad Flayhan – Managing Director of Al Mulla Automotive Group, Mr. Steve Brown – Director of Al Mulla Automobiles Co., and Senior Executives of Al Mulla Automobiles Co. This was followed by the presentation of the Al Mulla Group’s latest strategic growth investments and the extensive efforts of Al Mulla Automobiles Co. to expand the Mercedes-Benz brand and network in Kuwait.
Commenting on the occasion, Mr. Talal A. Al Mulla, Chief Executive Officer of – Al Mulla Group, said: “We are delighted to welcome the Chairman of the Board of Directors of Mercedes-Benz Group AG, Mr. Ola Källenius. , together with the Mercedes-Benz delegation in Kuwait. This was a first of its kind visit to an authorized Mercedes-Benz distributor in the region.”
“Al Mulla Automobiles-Mercedes-Benz Kuwait has been working hard to expand the Mercedes-Benz network in Kuwait through a variety of new projects. From the beginning of our bilateral partnership with Mercedes-Benz, we have taken a strategic approach to establish an infrastructure of retail showrooms and service centers that adequately represents the brand’s promise and offers our customers in Kuwait an unparalleled experience in the automotive sector. We are very excited to present our innovative investments to our guests, and we hope to welcome them in the near future to unveil our future expansion projects,” added Mr. Talal A. Al Mulla.
New flagship Mercedes-Benz Service Center in Shuwaikh
Built on 11,200 square feet, this new, state-of-the-art facility features an extensive range of services and operational capabilities, including a service lobby comprising 10 Service Lane Bays and one AMG-only, 11 Delivery Bays within the entire Air Conditioning Service Lobby . Fully compliant with the latest Mercedes-Benz approach to service, the service reception area includes customer reception areas, consisting of 2 private and 6 semi-private meeting rooms respectively, along with a beautiful lounge, where customers can relax and enjoy the barista services during shopping the latest news from the Mercedes-Benz Boutique and lifestyle collections.
At Al Mulla Automobiles, we take our service quality very seriously. That’s why we built this new flagship Mercedes-Benz Service Center in Shuwaikh, which consists of 52 work bays, 2 car washes, 2 vacuum bays and a dedicated spare parts shop and warehouse area. The Mercedes-Benz general repair shop is equipped with the latest advanced Mercedes-Benz approved technology and machines. In addition, we are fully committed to investing in our highly skilled certified technical team who have undergone in-depth technical training to provide our customers with the highest level of service and support, ensuring that all elements of the customer journey are carried out in accordance with Mercedes. -Benz standards.
Pioneering further expansion projects
The visit concluded with a ceremonial opening of a new fully integrated Mercedes-Benz facility in Shuwaikh. Built on a total of 60,000 sq ft of built area, upon completion this state-of-the-art facility will serve as an exciting additional conduit in Al Mulla Automobiles’ network and a continuation of the company’s commitment to innovative approaches to serving Mercedes-Benz customers in Kuwait. The new facility includes the latest automotive retail and after sales experience, advanced customer engagement and hospitality centers, in addition to many new exciting activities.
For more information and to learn about the latest Mercedes-Benz and services, customers can visit Al Mulla cars – Mercedes-Benz in Al Rai, Mercedes-Benz Boutique in The Avenues or call the customer center at 1887888, follow the account on Instagram @MercedesBenzKuwait, or visit the website at www.mercedes-benz-mena.com