Buick and GM Top 2022 JD Power Initial Quality Study

Buick and GM Top 2022 JD Power Initial Quality Study
  • Buick was the highest-ranked brand, while GM was the highest-ranked auto company. Meanwhile, the 2022 Chevrolet Corvette was the highest ranked vehicle and eight other GM-produced vehicles topped their segment. GM’s plant in San Luis Potosí, Mexico, received the Platinum Plant Quality Award.
  • The industry average of problems per 100 vehicles hit an all-time high of 180, with pandemic-related issues likely to be the cause.
  • Electric vehicles had nearly 40 percent more problems per 100 vehicles than their petrol counterparts.

    Average initial vehicle quality in the US took a hit in 2022 – an 18 point hit to be exact. According to JD Power’s most recent Initial Quality Study, published June 28, the average number of problems per 100 vehicles rose 11 percent from 162 in 2021 to 180 in 2022, a record high. The company’s coinciding press release pointed to pandemic-related developments such as supply chain problems, rising vehicle prices and workforce dislocations as contributing factors to the quality decline.

    Conducted annually for 36 years, the survey surveyed more than 80,000 new owners of 2022 model year vehicles about problems they encountered in the first 90 days of ownership. The survey has been updated for 2020 and now includes 223 questions to evaluate a wide range of issues, from major mechanical failures to infotainment failures. It’s reassuring, though, that the most reported issues category for 2022 was infotainment systems, with 45 issues per 100, 19 more than the second-highest category.

    JD Power

    As overall quality deteriorated, General Motors apparently rose above the disruptions and became the least-issued auto company per 100 vehicles. Meanwhile, Buick, which falls under the GM umbrella, topped the list as the brand with the fewest problems per year, with a score of 139 compared to 156 last year. Chevrolet third place with 147 na dodges 143.

    Additionally, the 2022 Corvette was named the highest initial quality model overall, while the Chevy Malibu, Buick Encore GX, Chevy Equinox, Cadillac XT6, Chevy Tahoe, Cadillac Escalade, Chevy Silverado, and Chevy Silverado HD were all ranked as the top models in their segment. Additional GM-produced vehicles populated the top three in each segment, and the company’s plant in Mexico’s San Luis Potosí, Mexico, received the Platinum Award as the least-problem auto plant per 100 vehicles produced.

    chevrolet corvette 2022


    On the less bright side, the survey provided statistics on electric vehicles. Excluding Teslas due to market saturation, all-electric vehicles averaged 240 issues per 100, while plug-in hybrids averaged 239 issues per 100. These are compared to ICE-equipped vehicles, which average 175 issues per . Tesla itself an average of 226 problems per 100 vehicles, and newcomer EV brand North Star an average of 328 issues per, by far the most of all brands included in the survey.

    However, it is important to keep in mind that this study only pinpoints problems that occur within a very narrow time frame, so it is not the all-encompassing vehicle reliability statistics. While initial quality is certainly important, those looking to buy or lease a new vehicle are advised to also research long-term reliability and look carefully at the new vehicle warranties that may cover the issues outlined in this study.

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