CARSTAR recognized Jason Wong, owner of CARSTAR Auto World Collision in the Bay Area with locations in San Francisco and San Jose, as the top CARSTAR franchise partner in the country.
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Wong received his award at CARSTAR at the Opening Ceremony of the CARSTAR Conference 2022 on July 13, 2022 at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee.
In the Best System Award Winners category, Dean Fisher, collision president, Driven Brands, presented the U.S. and Canadian Franchisee of the Year awards, the highest honors given in the CARSTAR system, representing the best of the best that is CARSTAR. Winners were chosen based on criteria such as using all possible vendors, attending the annual conference, commitment to the EDGE program, being image compliant, submitting reports online on time, and delivering consistently high CSI for the monthly and quarterly periods.
Wong, who joined CARSTAR in 2018 after running a bodyshop for decades, built an exemplary business model with CARSTAR that delivered exponential growth for its first CARSTAR location. Wong generates excellent performance across all CARSTAR KPIs, from length of hire to CSI scores. He is known for his superior customer service, community philanthropy and industry leadership, all with a humble demeanor and an engaging smile.
“This is incredible! What an honor to be named CARSTAR Franchisee of the Year,” said Wong. “Thanks to the team at CARSTAR — the leadership of Michael Macaluso and Dean Fisher, the operations team and our team at CARSTAR Auto World Collision I texted them first to say it was a team award not franchisee of the year but franchise of the year shows that the CARSTAR way works, and all the CSI and KPI measures prove the performance.”
Fisher added: “We are so proud to honor Jason Wong and his team at CARSTAR Auto World Collision. His achievements are truly inspiring and he is a role model for our CARSTAR family. Since joining CARSTAR, he has become a leader through his involvement with the CARSTAR Advisory Board and a guiding force for many of our franchise partners.”
For Canada, the 2022 Franchisee of the Year is the CARSTAR Centennial Auto Group led by Ezra, David and Robert Kember. The Kembers are a proud CARSTAR family with deep roots in their community. They are constantly giving back, whether supporting local sports teams, church or cystic fibrosis fundraising initiatives. The Kembers guide their organization through explosive growth and expand from an MSO with six stores to eight locations through acquisition. They recently built a new 9,000-square-foot facility to replace an outdated retail store and will add a ninth purpose-built facility by the end of the year. All locations provide exceptional customer service and deliver the best performance in their communities.