How insurers are improving the automatic claims experience by focusing on customer satisfaction

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AM Best will host a free webinar on Tuesday, October 18, 2022 at 2:00 PM EDT entitled, “How Insurers Improve Auto Claims by Focusing on Customer Satisfaction,” sponsored by LexisNexis Risk Solutions. Carriers are laser-focused on customer satisfaction and each claim experience delivers a different outcome. Where does the industry deliver to customers? Where are we lacking? Join us to understand these questions and more.

In this hour-long webinar, a panel of insurance industry experts, data scientists and technologists will uncover trends, relationships, and even some surprises, as we combine insights with compelling consumer data. We show where we excel as an industry, where we fall short and which strategic areas you should focus your CSAT efforts on. Register today:

Join this webinar to:

  • View macro trends in auto claims and the factors that influence them.

  • Discover consumer-reported pain points that lower CSAT scores.

  • Hear discussions and perspectives on reasons for claims lapse.

  • Learn about strategies that create exceptional automatic claims experiences that delight your customers.

Panel members include:

  • Tanner Sheehan, vice president and general manager of claims, LexisNexis Risk Solutions;

  • Jeff Gagnon, vice president, service center operations division, Amica Mutual Insurance; and

  • Carey Geaglone, Chief Executive Officer, Aite-Novarica Group.

Participants can ask questions during registration or by email [email protected]. The event will be streamed in video and audio formats and will be playable to registered viewers shortly after the event.

AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. The company is headquartered in the United States and does business in more than 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information visit

Copyright © 2022 by AM Best Company, Inc. and/or its affiliates. ALL RIGHTS RESERVED.

Lee McDonald

Group Vice President, Publishing and News Services

+1 908 439 2200, ext. 5561

[email protected]

Source: AM Best

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