The pandemic has caused a backlash on vehicle quality, a study released Tuesday showed.
Send the news: The number of new vehicle problems reached an all-time high in the 36-year history of the JD Power Initial Quality Study, a meticulous annual assessment of the performance of new cars and trucks.
Why it matters: It challenges the long-standing assumption that vehicles only get better over time.
- The number of issues per 100 vehicles increased by 11% to 180 in the 2022 JD Power IQS survey.
What they found: JD Power attributed the turnaround in quality to “supply chain problems, record high vehicle prices and workforce disruption”. In some cases, automakers have shipped vehicles without certain features that people are used to.
- The rating is based on a 223-question survey of 84,165 buyers or renters of model year 2022 vehicles in areas such as infotainment systems, powertrain performance and climate control.
- Infotainment systems – namely the touch screens that have become ubiquitous in new cars – “remain the most problematic area”, with an average of 45 problems per 100 vehicles. The most common infotainment issues were connectivity issues with Android Auto and Apple CarPlay and hiccups with built-in speech recognition systems.
- Electric vehicles were more problematic than petrol cars, with an average of 240 and 173 problems per 100 vehicles.
Yes but: It doesn’t mean 2022 vehicles are any worse than cars from the late 1980s, when the study began. The defect standard and people’s expectations have risen over time.
- “Overall, the initial quality has steadily improved over the history of this research, so the decline this year is disappointing — yet understandable,” said David Amodeo, director of global auto industry at JD Power, in a statement. .
- “Automotives continue to launch vehicles that are becoming more and more technologically complex in an era when there are many shortages of essential components to support them.”
Of interest: The top five brands of the highest quality were, in order, Buick, Dodge, Chevrolet, Genesis and Kia. The five lowest-quality brands, starting with the worst, were Polestar, Chrysler, Volvo, Maserati and Audi.
The individual vehicle of the highest quality was the Chevrolet Corvette, also winner of the premium sports car segment. Other segment winners:
- Small car: Hyundai Accent
- Small premium car: BMW 2 Series
- Compact car: Kia Forte
- Compact premium car: Lexus IS
- Compact sports car: Mini Cooper
- Medium car: Chevrolet Malibu
- Upper mid-range premium car: Genesis G80
- Large premium car: BMW 7 Series
- Small SUV: Buick Encore GX
- Small premium SUV: BMW X1
- Compact SUV: Chevrolet Equinox
- Compact premium SUV: BMW X3
- Midsize SUV: Nissan Murano
- Mid-Size Premium SUV: Lincoln Nautilus
- Higher mid-sized SUV: Toyota 4Runner
- Upper Mid-Sized Premium SUV: Cadillac XT6
- Large SUV: Chevrolet Tahoe
- Large Premium SUV: Cadillac Escalade
- Minivan: Honda Odyssey
- Medium Pickup: Ford Ranger
- Large Light Pickup: Chevrolet Silverado
- Large Heavy Duty Pickup: Chevrolet Silverado HD