Two EVs outperformed gasoline vehicles in their respective segments in a recent JD Power customer appeal survey.
The Mercedes-Benz EQS was the highest ranked “large premium car” in JD Power’s Automotive Performance, Execution and Layout (APEAL) survey in 2022, while the Kia EV6 topped the ranking in the compact SUV category.
However, the EQS and EV6 were outliers, as petrol models topped all other categories. And hybrids and plug-in hybrids did not fare well in the study, with lower composite scores than non-electrified gasoline vehicles, JD Power said in a press release announcing the results.
2022 Kia EV6
Tesla was also included in the APEAL study for the first time, albeit only as an unranked brand. JD Power said Tesla does not allow access to owner information in states where that permission is required by law, so the automaker’s vehicles are not eligible for awards. However, Tesla’s brand score of 887 would have put it near the top of the luxury rankings.
Studies like this, conducted by JD Power, are an important benchmark for the auto industry, but they have yielded varying results for EVs.
An earlier JD Power study found that electric powertrains aren’t particularly prone to failure, but all the extra technology that goes into many EVs is. Consumer Reports has suggested that EVs are the least reliable vehicle type – perhaps with similar reasons why.
2020 Tesla Model S
It’s another dimension that automakers need to consider when planning a switch to electric vehicles. JD Power previously found that automakers essentially have a lot to lose.
And while many of the cost-of-ownership benefits may be obvious, earlier this year Deloitte discovered some obvious cost barriers: That half of Americans won’t pay extra for electric vehicles.