Subaru recognized for safety, reliability and product quality for the second year in a row
CAMDEN, NJ, Aug 24, 2022 /PRNewswire/ — Subaru of America, Inc. today announced that the automaker ranks first for safety, driving performance and quality of service, as well as being the best of other automakers for reliability, product quality and overall ACSI® score in the 2022 American Customer Satisfaction Index Survey (ACSI) Automobile Study.
The ACSI survey and ranking is based on customers’ opinions of their own vehicles and the results are reported on a 100-point scale. In the ACSI 2021-2022 Automotive Study of Mass Market Vehicles, Subaru was rated as:
- #1 Brand for Safety, two years in a row
- #1 Brand for Drive Performance
- #1 brand for service quality
- Top rated for reliability, two years in a row
- Top rated for product quality, two years in a row
- Top Rated for Customer Satisfaction
“We are delighted to be recognized by ACSI as the No. 1 automotive brand for safety, driving performance and service quality – especially as this recognition comes directly from Subaru customers,” said Thomas J. DollPresident and Chief Executive Officer, Subaru of America, Inc. “We understand that safety, quality and reliability are our customers’ top concerns, and we will continue to deliver the premium Subaru ownership experience they expect.”
Developed in 1994 at the University of MichiganACSI is the only national cross-sector measure of customer satisfaction in the United States. The ACSI annually tracks more than 400 companies in 47 consumer industries across 10 economic sectors and is the largest single benchmark survey in the US
For more information about the ACSI and the car rankings, visit theACSI.org. ACSI is a registered trademark of American Customer Satisfaction LLC.
About Subaru of America, Inc.
Subaru of America, Inc. (STD) is a wholly owned subsidiary of Subaru Corporation from Japan. The head office is located in a zero-landfill office in Camden, N.J., the company sells and distributes Subaru vehicles, parts and accessories through a network of more than 630 retailers across the United States. All Subaru products are manufactured in zero-waste factories and Subaru from Indiana Automotive, Inc. is the only U.S. auto plant designated by the National Wildlife Federation as a backyard wildlife habitat. STD is led by the Subaru love promise, which is the company’s vision to show love and respect to all and to support its communities and customers across the country. In the past 20 years, STD and the STD Foundation has donated more than $270 million be the cause Subaru family cares, and employees have volunteered nearly 78,000 hours. As a company, Subaru believes it is important to do its part in making a positive impact in the world because it is the right thing to do.
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SOURCE Subaru of America, Inc.