JD Power’s initial quality study is out and the data makes some interesting points. The biggest problem plaguing vehicles in the past year has been problems with the infotainment system due to chip shortages, a carryover from the previous study.
Despite all the problems, some brands are seeing improvements, while others are declining in quality. Which companies did JD Power rank as the top three brands?
How the pandemic affects vehicle quality problems
This year saw JD Power’s 36th survey of quality issues by car brand. The past few years were not normal as the pandemic started causing a lot of problems in not just one but two of those studies from 2020 onwards. Sales initially fell as people lost their jobs, got lower pay and struggled with their bills. However, incentive checks and incentives for dealers drove purchases much more than expected.
Unfortunately, it caused even more problems in the auto industry. Chip shortages arose as some factories had to close for a while as health experts tried to control the virus. This slowed the production of new vehicles as companies tried to obtain supplies to complete customer orders. In some cases, brands have resorted to alternative solutions to get the vehicles out, according to JD Power.
This year’s survey found that some brands continued to suffer from the issues vehicles faced in recent years. However, some saw some improvements overall. Three brands took the top spots in the survey with the lowest number of issues, including Chevy, Dodge and Buick.
Chevrolet finished in third place this year with a score of 147 PP100. The brand received awards for several of its vehicles in the individual categories. In the premium sports car segment, the Chevy Corvette took first place with 101 PP100, while the Chevy Malibu won in the midsize car category.
As for its SUVs, two stood out as winners. The Chevy Tahoe entered the large SUV segment first and its Equinox won in the compact SUV category. Chevrolet even has a few pickups that have also won awards. The Chevy Silverado made it big in the large light truck category and the Silverado HD won the heavy segment.
Dodge was able to position itself in second place this year, just behind Chevrolet. In 2021, the brand also came in second on JD Power’s Initial Quality Study. However, last year Dodge finished with a score of 139 PP100, while this year it received 143 PP100.
However, Dodge has none of its vehicles winning in the individual categories. According to JD Power, it finished first in 2020 with 136 PP100, but has since fallen by 7 PP100. However, his Challenger muscle car managed to win awards for performance that year.
The brand that scored the highest overall in quality was Buick, with a score of 139 PP100. In terms of individual car categories, there was one where the brand took first and second place in JD Power’s survey. The Buick Encore GX came first in the small SUV segment, while the standard Buick Encore took second. Ford’s Bronco finished in third place for the category.
Buick’s quality issues improved in the previous year, moving it to number one from 12th the previous year, going from 156 PP100 to the current 139 PP100. It’s not surprising, since General Motors had other brands that also made improvements since the previous study.
All in all, in recent years, some brands have made quality improvements since the start of the pandemic and hit all the shortages in the auto market. Buick saw the most significant advances in JD Power’s research this year. What will next year bring? Hopefully the quality issues for all brands will improve even more and the pandemic will no longer play a role in the investigation.
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