Why efficiency is the best metric for your store


A shop can be productive one day. But is it efficient over a wider range?

That’s what Bryan Stasch, vice president of product and content development at the Automotive Training Institute, wants stores to measure against.

Productivity is how much a technician gets done. Efficiency is measured per job and how well and how fast they do the job. Stasch doesn’t like measuring productivity by day because jobs can shift, so he prefers to measure by week, month and year.

Part of improving efficiency is knowing how to properly use your store management system. “Some of these management systems are phenomenal,” he said during his presentation Master the Chaos – Art and Science of a Successful Service Advisor† “But how many of you have really built your management system for speed? Most [shops] did not set up the management system the way it was built.”

At the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in March in Kansas City, Stasch urged store owners to measure the efficiency of their stores. He had a simple piece of advice: pull up a chair and see how the store works.

“Identify where you are currently. Get a sense of the flow. Does it feel good? And yes, this does mean pull up a chair, sit down and see what’s going on,” he said.

And if your answer to that suggestion is, “I don’t have time,” don’t say that around Stasch. Those are “the four words of death” for him.

“Find the time,” he said.

If you find something that needs work, reverse engineer it to fix it.

“Start with a finished product and work backwards – by when should that be? What are the steps they had to take to complete it? Where could I have done better?” he said, “As an entrepreneur…where could I have done better?

“Finding the second finds minutes and finding minutes finds hours.”

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